Contact information

Need help with your Rovix order or smartwatch? Our customer-support team is available by email.

Customer Support

Email: support@tryrovix.co
Website: tryrovix.co

For faster assistance, use one of the following subject lines:

  • ORDER STATUS – [ORDER NUMBER]

  • RETURN – [ORDER NUMBER]

  • DELIVERY ISSUE – [ORDER NUMBER]

  • WARRANTY CLAIM – [ORDER NUMBER]

  • PRIVACY REQUEST – [TYPE OF REQUEST]

  • GENERAL QUESTION

When contacting us about an order, please include:

  • Your full name;

  • Order number;

  • Email address used when ordering;

  • A clear description of your question or issue; and

  • Photographs or videos if reporting a damaged, defective, incomplete, or incorrect product.

Business Information

Rovix is operated by:

MASAFR LLC
447 Broadway, 2nd Floor, Suite #3485
New York, NY 10013
United States

Important Return Notice

Do not send returns to the MASAFR LLC business address unless our customer-support team specifically instructs you to do so.

Return locations may differ depending on the customer’s location and the order’s fulfillment location.

Before returning a product, contact support@tryrovix.co. If your return is approved, we will provide the correct return address and complete return instructions.

Unauthorized returns or products sent to an incorrect address may be delayed or rejected.

Privacy and Legal Requests

For privacy-related requests, email support@tryrovix.co with the subject line:

PRIVACY REQUEST – [TYPE OF REQUEST]

For legal or formal business correspondence, contact:

MASAFR LLC
447 Broadway, 2nd Floor, Suite #3485
New York, NY 10013
United States
Email: support@tryrovix.co