Refund policy

Last updated: August 24, 2026

At Rovix, we want you to be satisfied with your purchase. This Refund, Return, and Warranty Policy applies to Rovix Smartwatches purchased through tryrovix.co and delivered within the United States.

Rovix is operated by:

MASAFR LLC
447 Broadway, 2nd Floor, Suite #3485
New York, NY 10013
United States
Email: support@tryrovix.co

30-Day Return Policy

You may request a return within 30 calendar days of the delivery date.

To qualify for a return, the Rovix Smartwatch must:

  • Be in new or like-new condition;

  • Be free from damage, scratches, excessive wear, or signs of misuse;

  • Be returned in its original packaging;

  • Include all accessories, charging equipment, manuals, and other components originally supplied; and

  • Be accompanied by the order number or other proof of purchase.

We reserve the right to refuse a return or reduce the refund if the product is damaged, incomplete, missing accessories, or shows signs of use beyond what is reasonably necessary to inspect the product.

Starting a Return

Before sending a product back, contact us at support@tryrovix.co with the subject line:

RETURN – [YOUR ORDER NUMBER]

Please provide:

  • Your full name;

  • Order number;

  • Reason for the return; and

  • Photographs or a video if the product is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address. Return locations may differ depending on the customer’s location and the order’s fulfillment location.

Do not send a product to the MASAFR LLC business address unless our support team specifically instructs you to do so.

Products returned to an unauthorized address or sent without following the provided return instructions may be delayed or may not be accepted.

Return Shipping Costs

Change-of-Mind Returns

If you return a product because you changed your mind, ordered the wrong item, no longer want it, or are dissatisfied for a reason unrelated to a defect or fulfillment error:

  • You are responsible for the return-shipping cost;

  • Original shipping charges are nonrefundable; and

  • A $10 restocking fee will be deducted from your refund.

We recommend using a trackable shipping service. Rovix is not responsible for return packages lost or damaged while being shipped by the customer.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged upon arrival, defective, or different from what you ordered, Rovix will cover the reasonable return-shipping cost or provide a prepaid return label.

The $10 restocking fee does not apply to verified damaged, defective, or incorrect products.

Reporting Delivery Problems

Damaged, visibly defective, incomplete, or incorrect products must be reported to support@tryrovix.co within seven days of delivery.

Please include clear photographs or a video showing:

  • The product and reported issue;

  • The original packaging;

  • The shipping label; and

  • All items received in the package.

Reporting a delivery problem within seven days helps us verify whether the issue occurred during fulfillment or shipping. Manufacturing defects that become apparent later may still qualify under the 90-Day Limited Warranty described below.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

For eligible change-of-mind returns, the following amounts will be deducted:

  • The $10 restocking fee;

  • Original shipping charges, if any; and

  • Any reasonable deduction resulting from missing components or damage not present when the product was delivered.

Products that are materially damaged through misuse, returned with substantial parts missing, or different from the product originally purchased may be ineligible for a refund.

Exchanges and Replacements

We generally handle product exchanges as returns and replacements.

If you would like a different product, contact us to return the original item. Once the return is approved, you may place a new order.

Verified damaged, defective, or incorrect products may be replaced at no additional cost, subject to product availability. If a replacement is unavailable, we may issue a refund to the original payment method.

90-Day Limited Warranty

Every Rovix Smartwatch includes a 90-day limited warranty beginning on the delivery date.

The warranty covers verified manufacturing defects and internal hardware or software malfunctions arising during normal use.

Depending on the issue, Rovix may:

  • Provide troubleshooting assistance;

  • Repair the product;

  • Replace the product with the same or a comparable model; or

  • Issue a refund if repair or replacement is not reasonably available.

For an approved warranty claim, Rovix will cover reasonable return-shipping costs or provide a prepaid return label.

A replacement product does not begin a new 90-day warranty period. It remains covered for the remainder of the original warranty period unless applicable law requires otherwise.

Warranty Exclusions

The 90-day limited warranty does not cover:

  • Accidental damage, impacts, crushing, drops, or broken screens;

  • Scratches, dents, discoloration, or ordinary cosmetic wear;

  • Damage caused by misuse, abuse, neglect, or extreme testing;

  • Unauthorized repairs, alterations, or modifications;

  • Damage caused by using incompatible chargers, accessories, or software;

  • Normal battery-capacity reduction resulting from ordinary use;

  • Lost, stolen, or discarded products;

  • Damage caused by failure to follow the product instructions or safety warnings; or

  • Water or liquid damage resulting from use outside the product’s stated IP68 conditions.

To submit a warranty claim, email support@tryrovix.co with your order number and clear photographs or a video demonstrating the problem.

IP68 Water-Resistance Notice

The Rovix Smartwatch has an IP68 water-resistance rating under controlled testing conditions. IP68 does not mean that the product is completely waterproof under all circumstances.

Water resistance can decrease over time because of ordinary wear, impacts, temperature changes, or damage to seals.

Unless expressly stated otherwise in the product instructions, do not use the smartwatch:

  • While swimming or diving;

  • In a shower, sauna, or steam room;

  • In hot water;

  • In seawater or chlorinated water;

  • During high-pressure water activities; or

  • In any environment exceeding the conditions stated in the product instructions.

Liquid damage resulting from improper use or exposure outside the stated conditions is not covered by the limited warranty.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. Therefore, orders cannot be changed or canceled after submission.

Please verify your product selection, quantity, email address, and shipping address before completing checkout.

If an order has already been submitted, you may request a return after delivery in accordance with this policy.

This section does not limit any cancellation or refund rights that cannot legally be waived, including rights that may apply if we cannot ship an order within the promised timeframe.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact support@tryrovix.co immediately. Although we cannot guarantee that an address can be changed after an order is submitted, we will review the request when possible.

Rovix is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address error, additional shipping charges may apply before it can be resent.

Lost or Missing Packages

If tracking information shows unusual delays or indicates that a package was delivered but you cannot locate it, contact us at support@tryrovix.co.

We may ask you to:

  • Confirm the shipping address;

  • Check with household members, neighbors, or building management;

  • Check the areas surrounding the delivery location; or

  • Assist with a carrier investigation.

Refunds and replacements for missing packages will be determined after reviewing the tracking information and, where appropriate, completing a carrier investigation.

Policy Abuse

Rovix reserves the right to refuse returns, replacements, or refunds where there is evidence of fraud, return abuse, product substitution, false claims, or repeated misuse of this policy.

Nothing in this policy limits consumer rights that cannot be waived under applicable federal, state, or local law.

Contact Us

For return, refund, delivery, or warranty questions, contact:

MASAFR LLC – Rovix Customer Support
Email: support@tryrovix.co
Website: tryrovix.co