Shipping policy

Last updated: August 24, 2026

This Shipping Policy applies to products purchased from tryrovix.co and shipped within the United States.

Rovix is operated by:

MASAFR LLC
447 Broadway, 2nd Floor, Suite #3485
New York, NY 10013
United States
Email: support@tryrovix.co

Order Processing

Orders are normally processed within 1–2 business days after payment is successfully completed.

Business days are Monday through Friday, excluding US federal holidays.

Processing time may be extended because of:

  • High order volumes;

  • Promotional periods;

  • Payment or fraud-verification reviews;

  • Incorrect or incomplete customer information;

  • Product availability;

  • Severe weather;

  • Public holidays; or

  • Other events outside our reasonable control.

Processing time is separate from delivery time. An order is considered shipped when it has been transferred to the shipping carrier.

Estimated Delivery Time

After processing and shipment, orders are normally delivered within 7–12 business days.

The estimated total time from placing an order to delivery is therefore generally:

  • Processing: 1–2 business days; plus

  • Delivery: 7–12 business days after shipment.

These timeframes are estimates and are not guaranteed delivery dates unless we expressly state otherwise.

Delivery may be delayed because of carrier disruptions, severe weather, holidays, high shipping volumes, address problems, security reviews, or other circumstances outside our reasonable control.

If we cannot ship your order within the promised or legally permitted timeframe, we will provide the notice, cancellation option, or refund required by applicable law.

Shipping Destinations

Rovix currently ships only within the United States.

Available shipping destinations and methods will be displayed during checkout. We reserve the right to decline orders for addresses or locations we cannot serve.

We do not currently offer international shipping.

Shipping Charges

Shipping charges are calculated and displayed during checkout before you submit your order.

Some products, promotions, or limited-time offers may include free shipping. Free shipping applies only when clearly stated on the product page, promotional offer, or checkout page.

Free-shipping eligibility may depend on:

  • The product purchased;

  • The order value;

  • The shipping destination;

  • The promotional period; or

  • Other conditions disclosed with the offer.

Promotional free shipping cannot normally be applied retroactively to an order placed before or after the applicable promotional period.

Original shipping charges are nonrefundable for change-of-mind returns. Shipping charges for verified damaged, defective, or incorrect products are handled according to our Refund, Return, and Warranty Policy.

Shipping Carriers

Rovix works with multiple shipping carriers and logistics providers within the United States.

The carrier used for an order may depend on:

  • The delivery location;

  • Package size and weight;

  • Product availability;

  • Fulfillment location;

  • Shipping method selected; and

  • Carrier capacity.

Customers generally cannot select a particular carrier unless a carrier option is expressly offered during checkout.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please ensure that your email address is accurate and check your spam or junk folder if you do not receive the shipping confirmation.

Tracking information may require up to 48 hours after shipment to display movement or become active in the carrier’s system.

A lack of immediate tracking updates does not necessarily mean that the package has not shipped.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code;

  • Email address; and

  • Telephone number, where requested.

Please review your information carefully before completing checkout.

Rovix is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address supplied by the customer.

Address Changes

Orders begin processing shortly after submission and cannot normally be changed or canceled.

If you discover an address error, contact support@tryrovix.co immediately with the subject line:

ADDRESS CORRECTION – [YOUR ORDER NUMBER]

We will review the request, but we cannot guarantee that the address can be changed after the order has been submitted.

Once an order has entered fulfillment or has been shipped, we may be unable to redirect it.

Packages Returned to Sender

A package may be returned to the sender because of:

  • An incorrect or incomplete address;

  • A failed delivery attempt;

  • Refusal of delivery;

  • An unclaimed package;

  • Inability to access the delivery location; or

  • Another carrier-determined reason.

If your package is returned to our fulfillment facility, contact support@tryrovix.co.

Depending on the circumstances, we may offer:

  • Reshipment after the customer confirms the address and pays any applicable additional shipping cost; or

  • A refund in accordance with our Refund, Return, and Warranty Policy.

Original shipping costs and additional carrier charges may be deducted from a refund when the return resulted from incorrect information supplied by the customer, to the extent permitted by law.

Delayed Shipments

Carrier scans and tracking updates may occasionally be delayed.

If your order has not arrived by the end of the estimated delivery period, contact us at support@tryrovix.co with:

  • Your full name;

  • Order number; and

  • Shipping address.

We will review the tracking information and, where appropriate, contact the carrier or fulfillment provider.

A shipment is not automatically considered lost merely because it arrives after the estimated delivery date. We may need to complete a reasonable carrier investigation before approving a refund or replacement.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct;

  2. Check the mailbox, entrance, porch, garage, and surrounding delivery areas;

  3. Ask household members, neighbors, reception staff, or building management;

  4. Allow until the end of the delivery day, because carriers may scan packages before final delivery; and

  5. Contact the carrier for additional delivery information.

If the package remains missing, contact support@tryrovix.co as soon as possible.

We may ask you to assist with a carrier investigation or provide additional information. Refunds or replacements will be determined after reviewing the tracking record and circumstances of the delivery.

Submitting a missing-package report does not guarantee an automatic refund or replacement.

Damaged, Incomplete, or Incorrect Deliveries

If your order arrives damaged, incomplete, defective, or different from what you ordered, contact support@tryrovix.co within seven calendar days of delivery.

Use the subject line:

DELIVERY ISSUE – [YOUR ORDER NUMBER]

Include clear photographs or a video showing:

  • The product;

  • The reported damage or problem;

  • The original packaging;

  • The shipping label; and

  • All items received in the package.

Please retain the product and all original packaging while your claim is being reviewed.

For verified damaged, defective, incomplete, or incorrect deliveries, Rovix will provide an appropriate solution under our Refund, Return, and Warranty Policy. This may include replacement, refund, troubleshooting, or a prepaid return label.

Split Shipments

Products from the same order may occasionally be shipped separately because they are fulfilled from different locations or become available at different times.

If an order is split into multiple packages:

  • You may receive more than one shipping-confirmation email;

  • Each package may have a separate tracking number; and

  • Packages may arrive on different days.

Additional shipping charges will not be imposed solely because we divide one order into multiple shipments.

Delivery Instructions

We cannot guarantee that carriers will follow special delivery instructions entered at checkout or communicated after the order is placed.

Customers are responsible for arranging a secure delivery location and for complying with any carrier-specific delivery requirements.

Where available, customers may use the carrier’s own delivery-management service to request delivery changes directly. Any change accepted by the carrier remains subject to the carrier’s terms and availability.

Order Cancellations

Orders begin processing shortly after they are submitted. Therefore, orders cannot be canceled after submission.

If an order has already been submitted, you may request an eligible return after delivery under our Refund, Return, and Warranty Policy.

This does not limit rights that cannot legally be waived, including rights that may apply if we cannot ship the order within the promised timeframe.

Fraud Prevention

Orders may be delayed, held, or canceled if additional verification is required.

We may request confirmation of order, payment, billing, or shipping information when reasonably necessary to prevent fraud or unauthorized transactions.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Policy Abuse

Rovix reserves the right to refuse shipping claims where there is evidence of:

  • Fraud;

  • False delivery claims;

  • Product substitution;

  • Address manipulation;

  • Repeated policy abuse; or

  • Other deceptive conduct.

Nothing in this section limits consumer rights that cannot be waived under applicable law.

Related Policies

Returns, refunds, replacements, and warranty claims are governed by our Refund, Return, and Warranty Policy.

The collection and use of personal information for order fulfillment and delivery are governed by our Privacy Policy.

Your purchase and use of the Site are also subject to our Terms of Service.

Contact Us

For shipping or delivery questions, contact:

MASAFR LLC – Rovix Customer Support
447 Broadway, 2nd Floor, Suite #3485
New York, NY 10013
United States
Email: support@tryrovix.co
Website: tryrovix.co